Faqs

Buying gift cards on Cyla is super easy. Just open the app, tap on “Gift Cards,” and browse through different brands. Once you find the one you want, confirm your purchase with your Naira balance and that’s it—your gift card details will show up right away, ready to use or share.

Your security means everything to us at Cyla. We use strong encryption to keep your data safe and we’re always monitoring the platform to catch any issues before they happen. And if you ever have questions or concerns, our support team is always here to help—just reach out.

Your NIN / or means of ID  is important because it helps us verify who you are and keep your account secure. It’s a Nigerian financial requirement that protects you from fraud and unauthorized access. By confirming every user’s identity, we’re building a safer, more trusted community on Cyla.

Yes, you can keep your money in your Cyla wallet for as long as you want. There’s no time limit—we’re built to keep your funds safe and secure. And whenever you’re ready to withdraw, you can send it to your bank account instantly.

Withdrawing from Cyla is easy. Just open the app, go to “Withdraw,” enter the amount you want, and confirm your bank details. Your money will hit your account in moments.

When you deposit crypto into Cyla, the only charge is the standard blockchain gas fee—and you’ll see it clearly on the deposit page before you send. For everything else like conversions and withdrawals, there are no hidden fees. What you see is what you get.

Tell your friends about Cyla and earn! With our referral program, you get 500 Naira every time someone you refer makes a crypto deposit. Just share your unique code—once they download the app, sign up, and deposit crypto, your reward drops automatically. Easy money while helping others discover Cyla.

Need help? Just open the Cyla app, tap the profile icon at the bottom right, and select “Customer Support.” That’s the fastest way to reach our team directly.